Achla Designs Returns Policy:  

90 day warranty from manufacturer’s defect.

Exaco Returns Policy: This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. We do not provide or allow for “Buyer’s Remorse” – we will take items back, but the end-user must pay for the return freight. We only give full credit for products received in re-sellable condition. It is assumed that no greenhouse arrives back in a re-sellable condition (based on practical experience) at a minimum most if not all packaging has to be replaced – and all too often some parts are damaged – as a result we have a minimum restocking charge of 20% for all our greenhouses – but if the product is damaged – the cost of damaged parts will be subtracted from the refund. If you want to initiate a return please CONTACT US
Exaco Damage Policy: The end-user must take delivery of all our products/packages – even if a box is damaged. They are expected to note the damage on the Bill of Lading, and to notify us. Small items: UPS & FedEX shippable: customer Calls/Chats/Emails us within 30 days of purchase and we will immediately send them a replacement part/s. Greenhouses: Customer will be asked to take digital pictures (if possible) and email them to us. Based on our assessment we will either immediately replace the damaged parts and/or suggest a simple fix (as damage to aluminum greenhouse parts is relatively easy to repair – with a pair of pliers) – we often give direct compensation to the customer for cosmetic damage (RIGA or VictorianGreenhouses: usually $100) – but we replace parts with structural damage.For more information check out our Returns Policy.

Gazebo Penguin Returns Policy:  The product can be returned 30 days after receipt. However, the product must be in resalable condition and in the original boxes. Return costs must be paid by the customer. To obtain return authorization CONTACT US

Gazebo Penguin Damage Policy: Despite all the precautions taken by our teams, damage may occur. We ask you to take pictures of the boxes, indicate it on the delivery note and CONTACT US within 30 days of purchase. We will look at the options with you.

Gazebo Penguin Missing Parts Policy: If you think something is missing, will be happy to supply the part free of charge within 30 days of purchase. (After 30 days, the customer will be responsible for the cost of any missing parts and shipping charges).

For more information check out our Returns Policy.

Jag Grills Returns Policy:

No-questions-asked return policy! If you are not happy with your JAG Grill for ANY REASON, just email us (support@palatialgarden.com), and we will contact you to arrange a pick-up and a refund.  **Not applicable on Final-Sale Orders**

Jay Scotts Returns Policy:

Returns are acceptable within 14 days of receipt and no product may be returned to Palatial Garden without written consent. Unauthorized returns will not be eligible for credit.

Returns must be in the original box with all the packaging material.

In some cases, customers may be assessed the original shipping cost and are responsible for pre-paid return shipping.

Custom planters and planters with drainage holes are non-refundable and non-exchangeable. Credit for returns is subject to inspection of the product and packaging material. 

Authorized returns may subject up to a 30% restocking fee, the remaining balance will be issued in the form of a merchandise credit.

If you want to initiate a return please CONTACT US

Jay Scotts Damage Policy:

Inspect your shipment for signs of obvious damage. You may refuse the shipment should you receive it not intact or damaged. If you choose to accept the shipment from the carrier, make a note on the BOL (bill of lading) of any damage to the boxes, planter(s), or packing material. You are entitled to open each box and inspect the goods. If the driver will not stay, make a note that you were unable to check for concealed damage.

Damage details and images must be reported in writing immediately to customer service at support@palatialgarden.com.  Photos should include the damage, cartons, and packing materials.

If damages are not noted at the time of delivery, Palatial Garden will not have recourse and will be unable to compensate you or resolve this issue on your behalf.

SuperHandy Returns Policy: 30-days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

**Restocking Fee for Buyer’s Remorse – Starting 10/24/23**: If you’re returning the item for reasons of buyer’s remorse, please note that a 15% restocking fee will be deducted from your refund. The item must be unused and in its original packaging. If the items are shown to be used upon inspection your refund could be denied. CONTACT US

Damages & Defects

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, allowing us to promptly address the issue.

Final Sale Items: Some products are not available for return or refund unless they’re received in a defective or damaged state. Such products typically include, but aren’t limited to, Clearance, Refurbished/Pre-Owned, and Discontinued items. They will be clearly marked as “Final Sale” on their listings. Ensure you’re confident about your purchase decisions concerning these products.

Exchanges
For the quickest resolution, return the item you have, and after the return is accepted, place a new order for the desired item.

Refunds
We’ll notify you once we’ve reviewed and inspected your return, informing you if the refund is approved. If so, expect the refund to reflect on your original payment method within 10 business days. Remember, it might take additional time for your bank or credit card company to process and post the refund. If over 15 business days have passed since your return was approved and you’ve not received your refund, please  CONTACT US

For more information check out our Returns Policy.